Hello Ashley H.,
I must not be explaining my problem correctly because everyone keeps telling me how to use the new Automated Sales Tax Center. I figured out HOW to use it. The problem IS there there is no longer a way in the Automated Sales Tax Center for me to enter my collection allowance aka Surtax collected which I always entered as a "Sales Tax Discount". The pull downs consist of Reason, Account & Amount. None of those pull downs includes a place for my Sales Tax Discount / Collection Allowance for Surtax Collected. It will ONLY let me select Credit from the Reason pull down; Discounts given under the Account pull down (which is where the Surtax collected would and should be), and the Amount - which is where I deduct the Surcharge. I can no longer specify on the SALES TAX REPORT that I am deducting Sales Tax Discount / Collection Allowance. The older version let me enter all of that on the report; now the New Automated report looks different and I cannot specify my deduction other than "Discounts given".
I spent over an hour on the phone with Quick Books Online Support yesterday after waiting for a call back for 25 minutes. Then another few hours each day for the past few weekdays trying to find a solution. Nothing was resolved. Nothing from Support - we used the Glance App so she could visually SEE what I was telling her from my HISTORY how it had been entered prior to this horrible update. She admitted that it was messed up, but could not find a solution.
Thanks for your time.