Hello, Heather.
I appreciate you doing what you can to resolve the invoice export issue. I'll point you to the right direction so you'll be able to get your invoices.
As what GeorgiaC mentioned, you'll want to follow up with our support regarding the invoice download request. In case you don't have the link to the chat support, here's how to reach them:
- Click the Assistant button.
- In the chat box, type "Talk to a human."
- When prompted, type it again or enter something like "follow up with the previous case."
- Click I still need a human.
- Select the Message an agent button.
If you still have your previous case number, you'll want to give it to the next available agent. They'll read through the notes and provide updates about the issue.
After getting all of your invoices, do you need help categorising your transactions or payments? Feel free to use this article as a guide: Categorise transactions in QuickBooks Self-Employed.
You're more than welcome to reply here if you have other questions about your invoices or your Self-Employed account. I'm here to help.
