Established Member
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closing out customer credit memos

I have a customer that has open invoices (they owe me) and two open credit memos (I owe them). At the end of the day, I owe the customer $309. I am cutting them a check to close their account. How do I reconcile this in Quickbooks?

Solved
QuickBooks Team
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Re: closing out customer credit memos

Hi there DeanesKombucha,

 

I'm here to help you reconcile accounts in QuickBooks Online.

 

Since you owe something from your customer, you can apply a credit note, credit or refund to a customer. This depends on how you pay your customer back.

 

You check the article below for more information: Apply a credit note, credit or refund to a customer,

 

To guide you with reconciling your account, please check the outlined steps in the article below: Reconcile accounts.

 

Let me know if you need more help with the reconciliation and I'll be sure to get back to you.

 

Established Member
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Re: closing out customer credit memos

Thanks for your answer but I still cannot do what I want to do. I manually wrote a check to close out the account. The suggestion from QBs was to apply it to "Accounts Receivable," which I did. Then it says I need to specify a customer, but there is no drop down or customer list. By the way, I am using Quickbooks 2018 Desktop.

QuickBooks Team
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Re: closing out customer credit memos

I appreciate your prompt response, DeanesKombucha.

 

Thanks for providing us with more details about the QuickBooks product you're currently using. You can select a customer through the Customer:Job drop-down.

 

I've attached an article below with detailed steps (scroll-down to Option 2):

 

Record a credit memo or refund in QuickBooks Desktop.

 

I'm here anytime you need help with QuickBooks. Have a great day ahead.

Established Member
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Re: closing out customer credit memos

 Thanks very much. I got it!

 

I was trying to do it through my bank register, which would allow me to put it under Accounts Receivable, but not a specific company.

 

By going into "Write a Check" the drop down for customers is available under Accounts Receivable. So it worked.

 

Thanks so much for your help!

QuickBooks Team
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Re: closing out customer credit memos

You're welcome.

 

Please let us know if there is anything else we can help with. :)

Intuit
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Re: closing out customer credit memos

Hi, @DeanesKombucha!

 

Welcome to the QB Community! 

 

I am so pleased you had your query resolved. It's awesome when you complete something! I definitely the feeling! 

 

I must say, I love your username :) , is this linked to anything you do? Do you own a small business?


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