Transactions

Thanks for getting back, PR4,

The information entered in the Display name as field of the Customer information will always reflect in the Billing address field of invoice.

Aside from the troubleshooting steps, the workaround provided by MikiD should work. You can Copy (Ctrl + C) the parent customer name and Paste (Ctrl + V) it in the Billing address of the sub-customer's invoice. After that process, you can save the invoice again.

Otherwise, you'll need to reach out to our Customer Care Team one more time. They can create a ticket and further investigate the issue.

1. Click the Help menu in the upper-right corner and select Contact Us button.
2. Enter the details of your concern and click Let's talk.
3. Select how you want to reach them (phone or chat) and enter the necessary details.

Let us know what else you've done so we can review it on our side.