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QuickBooks Team

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Hello Missing Trips,

I want to make sure your mileage tracker will work again so you can get back up and running.

It’s good you’ve tested out some basic troubleshooting steps, such as updating the app, uninstalling and reinstalling it, and some others to rectify the issue. As long as you’ve enabled the Auto-tracking feature within the QuickBooks Self-Employed app, the program should automatically track your trips.

You’ll want to verify the settings through these steps:

  1. Open the app and sign-in.
  2. On the Mileage tab, make sure that the Auto-tracking toggle is green.

In case you haven’t checked yet, try to double-check your iPhone 8’s mobile settings. If there are incorrect setups, it can trigger the QBSE’s ability to automatically track your miles.

To get a list of these settings, check out the article below:

Fix Mileage Tracker for your iPhone

If all settings are correct and your miles won’t still track correctly, please contact us right-away. Our Support Specialists has the necessary tools, like screen sharing session, to securely access your account and see what’s causing this to happen.

You can reach us in either chat or email (both are available 24/7).

For chat:

  1. Please login to your QuickBooks Self-Employed account.
  2. Go to Help at the top right of any page.
  3. Select Contact Us, then fill in the Ask a question field.
  4. Choose Chat and fill out the requested details, then click Chat Now.

For Email:

  1. Visit this link:
  2. Enter necessary details, then click Ask your question.

That’s it! Rest assured we’re here to get you back to business.

Feel free to let me know how things go. I’m only a post away!

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