Hello again jef-copyadsconte,
I know how vital it is to have a product that's meeting your business's needs. While I'm sad to hear that that's not QuickBooks Online, I want to make sure you're able to wrap up your account with us to move on to a software that works for you.
Offering top-notch customer support is our goal, and using the contact details I shared with you earlier this week, I assure you that you'll be able to connect with a member of our support team that can help. I'll share those contact options at the end of my response here as well to make sure you have them.
I have a feeling that being in Thailand is making you hesitant to call because of potential charges, which makes sense. Luckily, there's also a chat option you can use or you can reach out via our social media channels for support with your account. These are both available at no extra cost.
If you haven't already done so, cancelling your subscription is something you can take care of right in your QuickBooks. Take a look at this article to learn the steps and find out more detail on how the cancellation process works: Cancel your QuickBooks Online subscription
While QuickBooks Online doesn't have a money-back guarantee, you're still welcome to contact support to learn if you're eligible for a refund. As promised, here are those contact options again.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Don't hesitate to schedule a callback, chat, or message us on social media.
Wishing you the best with your business.