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QuickBooks Team

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Hi SoundEmperor,


We can configure your Database Server Manager to its default setting to get this fixed. Let me guide you through the steps.

  1. Open the Windows Start menu.
  2. Type “Services” into the search and open Services.
  3. Click and open QuickBooksDBXX (XX is the version number).
  4. Go to the General tab and find the Service status section. If it's Started or Running, select Stop.
  5. From the Startup type drop-down menu, click Automatic.
  6. Go to the Log on tab. Click the Local System account option.
  7. Go to the Recovery tab. Click Restart the Service from each of these drop-down menus: First failureSecond failure, and Subsequent failures.
  8. Go back to the General tab. Click Start to restart Database Server Manager.

Also, make sure you've set your firewall permission. Please refer to this article for the steps: Configure firewall security settings for Desktop.

Once done, try to log in again.

If it doesn't work, please perform the following:

You might also want to check this handy article for future reference: Account management.


Let us know if you have additional questions. We're here to help. 

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