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QuickBooks Team

Re: Annual Subscription Charges

Thanks for joining this thread, @THX1138.


I appreciate you for providing a screenshot. However, I've removed the attachment to secure your business information.


Let's get the help you need to request for a refund on a cancelled service that you're still charged for.


I suggest contacting our QuickBooks Desktop Support Team so they can pull up your account in a secure environment. They'll be able to check your current subscription and see how they can process the refund for you.


They can also proceed with the necessary steps to stop the online service charges moving forward. Just a heads up, you can chat with them from Mon-Fri, 5AM-5PM PST.


Here's how to get in touch with them:

  1. Go to this link:
  2. Select your current subscription.
  3. Click Continue as guest.
  4. Select your QuickBooks Desktop version.
  5. Click Search for something else.
  6. Enter a brief discussion of your concern, then click Search.
  7. Click Start a Message.

I've also added this article for additional information: What is this Intuit charge on my credit card statement? This page provides a chart to help determine which credit card charges from Intuit.


Also, please know I'm always around to help with any QuickBooks Desktop issues you may be having. Don't hesitate to leave a comment below and I'd be glad to help.

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