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Thanks for joining in the thread, @Noel123.


I can help show you how to create an account for custom duty mentioned by @Rustler. However, I'd suggest consulting the advice or your accountant in choosing the account that's best for your business.


Here's how to create a custom duty account:


  1. Go to Accounting tab and select Chart of Accounts.
  2. Click the New tab.
  3. Make sure to consult your accountant on what Account Type to use.
  4. Name this account as Custom Duty then click Save and Close once done.


Then let's follow the rest of the steps of the workaround given by @Rustler.


As always you can contact our Online Care Support if you need assistance in going through the steps. They can pull up your account and do a screen sharing to help you with the navigation in QuickBooks.


Please feel free to post if you need anything else. Have a good one.

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