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Hi there, RobertG1.


Thanks for keeping us updated with the results of the troubleshooting steps you've taken. I'm here to make sure everything is taken care of.


Changing your company name from made on your Company Information should show when you print invoices. If you're experiencing it the other way, you can try verifying and rebuilding your data in QuickBooks Desktop. This help detect and resolve data issues within your company file.


To Verify:

  1. Click File at the top menu.
  2. Go to Utilities.
  3. Select Verify.

To Rebuild:

  1. Click File at the top menu.
  2. Go to Utilities.
  3. Select Rebuild.

Here's an article that'll serve as your step by step guide in resolving common data damage on your company file: Verify and Rebuild Data in QuickBooks Desktop.


If it does the same thing, I'd suggest reaching out to our Customer Care Team. They have the proper tools to check what's causing this issue.


Here's how you can reach us:

  1. Click the Help icon in the upper right of the screen.
  2. Select Contact US on the pop-up. 
  3. Enter what you're needing assistance with in the What can we help with? field and choose Let's talk
  4. Click Get a callback.
  5. Enter your contact information.
  6. Select Call me.​

If you have other questions about updating company information in QuickBooks, just let me know. I'd be happy to help.

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Contact us