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QuickBooks Team

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Hi there, jmtextor.


We can try resetting your credentials in the settings by following these steps:

  1. Click Help located at the top.
  2. Select Reset Intuit ID Settings.

Once done, try to log back in so the information will be remembered by the program. 


If you're still getting the same result, please reach out to our Customer Care Support. We will investigate this behavior further.


Here's how:

  1. Click Help located at the top.
  2. Choose QuickBooks Desktop Help.
  3. Enter a brief description of your issue and click Continue.
  4. You can choose Message an Agent or Talk to a Specialist.

Don't hesitate to ask any questions about QuickBooks. We are always around to help. Thanks.

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