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QuickBooks Team

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Hello, @Grant001.


You can restore a backup of the file that you're trying to open. This will allow you open the file using some of the steps you've already went through. The steps below will show you how:


  1. Double-click the back up file to open the new window that shows a copy of your company file. 
  2. Then you'll want to drag the copy of your company file to the folder where you keep your QuickBooks company.
    • Tip: If you have an existing company file and you don't want to overwrite it, you can move the backup copy to a separate folder.
  3. Open your QuickBooks for Mac.
  4. Select Browse, go to the folder where you saved the copy of the company file, and click on the file to Open it.
  5. A prompt will let you know that you are opening a backup file. Press Continue.
  6. Enter a name for the company file and push Save.
  7. Hit OK.


Now you'll be able to open your backup file and use it like normal.


Please let me know if this gets you back to business. I'll keep an eye out for your response.

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