Hello there, vicki21.
There are times that the program will not work how it used to be, I suggest updating your QuickBooks Desktop (QBDT) to refresh the old program codes. Here's how you can do that.
I added a screenshot for your reference.
If the issue is still the same, you can do Verify data method in your QBDT, you can follow the steps in this article: Verify and Rebuild Data in QuickBooks Desktop.
Let me know if you need further assistance. I'm ready to back you up. Have a good one.