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QuickBooks Team

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I appreciate your effort in performing the troubleshooting steps, Kohene1.


Since the issue persists, I recommend getting in touch with our Customer Care Team. They have the tools to help further investigate the main cause of this issue.


Here's how:


  1. Sign in to your QuickBooks account.
  2. Go to the Help icon, and then click Contact Us.
  3. Type in "having an issue connecting to an Industrial bank account" in the dialogue box.
  4. Click Let's talk button.
  5. You can either choose Start messaging or Get a callback.
  6. Enter the needed information to start the conversation.


To make sure we address your concern on time, please can check out our support hours.


Getting you updated with the latest news and update is also our goal, so feel free to visit our Intuit blog from time to time.


Drop a comment below if you have additional concerns about QuickBooks Online. The Community Team always got your back.

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