It may be you have two different accounts, ABstyled.
Although, we're unable to check it out here since this is a public forum. I know you've tried contacting us already. However, I still suggest getting in touch with us again so an agent can take a proper look at your account. Here's how:
I'll also share this article on how to update your QuickBooks Self-Employed billing and subscription details for future reference.
The Community is open 24/7 to help you. Feel free to visit us if you have other questions.