God bless you. I was able to regain access through the reset tool. It took me a few tries as my QB2010 license and info kept getting a response that my information did not match. I had purchased QB2015 which I only used briefly as I much prefer the QB2010 simplistic format. I used the QB2015 product license to gain access to the reset tool download and then was able to select my QB2010 for the password reset. I am beyond relieved. Many thanks again!