I can share some information to help you with resolving the error you have so you can log in to your account successfully, @roccosouth.
Since you're still unable to log in to your account, then I suggest reaching out to our Customer Support team. They have tools like screen sharing where they can further isolate the issue you're having and help you resolve it.
You can follow the steps below on how to reach them:
- From your QuickBooks Desktop account, click the Help menu at the top and choose QuickBooks Desktop Help.
- Provide some information about this concern on the search box.
- Click the Contact Us link at the bottom of the window.
- You'll now be provided a few support options.
- Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.
Here's the contact QuickBooks Desktop support article for more information about this. If you can't get into your account, we can still help. You can Message us to chat online with a QuickBooks expert. Here's how to start a QuickBooks Pro/Premier chat.
Let me know if there is anything that I can help you with the account by leaving a Reply below. Keep safe and have a wonderful day!
