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QuickBooks Team

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As long as the date period and account used for the transaction is available on the report you’re running, it should appear, @gregp1.


A report usually contains columns, descriptions of the methods used and etc. However, their components vary base on their types. 


You’ll want to make sure the account affected is available on the report options. This way, the transaction will be displayed accordingly. 


If you’re sure that this should be included in the report, we can perform some steps here to get this resolve. There are times missing entries are caused by browser-related issues. You can start accessing your account in a private window for testing. You can use these key shortcuts below for quick navigation:


  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P


Then go back to your main browser and clear the cache if it is now showing. Doing this helps our applications run better on your computer. You can also use other supported browsers as an alternative except for Internet Explorer.


In case you need more information about our report features in QuickBooks. Feel free to check out this article about running reports. It includes instructions on how to customize them to focus on specific accounts or filter for specific things.


Feel free to reach out to me here with any updates on your missing entry. I'm determined to ensure your success. Have a good one.

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