cancel
Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:
QuickBooks Team

Reply to message

We've got your back, @janice dsc. I'm here to make sure you can update your credit card right away.

 

First, let's verify if your name is listed as the primary contact on file. Here's how:

  1. Log in to your QuickBooks Account (CAMPS) online.
  2. Scroll down to the Primary Contact section to see the details.
  3. Verify if your name is listed as the primary contact. 

 

If you're the current primary contact, yet unable to update billing info, I'd suggest reaching out to our Customer Care Team. They are available from 6 AM - 6 PM PST Monday-Friday and 6 AM - 3 PM on Saturdays. This way, they can investigate and take further action to fix this problem. They can also help you update the info for you. Additionally, if the current primary contact is no longer associated with the company and you wish to change it to a new one, you can send a request to our team to do so. 

 

Here's how:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue.
  5. Select Let's talk, and then choose a way to connect.

 

For more information, check out our guide on changing the primary contact on your QuickBooks account.

 

I also recommend reading this article to know the tips and tricks in using the Customer Account Maintenance Portal: What is CAMPs and how do I use it?.

 

Visit me again here in the Community should you have any other concerns. I'm always here available to help. Have a good one.

Need to get in touch?

Contact us