Hi there, Lori831.
Thanks for joining this thread. I'm here to guide you to the right support so you can get the help you need.
I appreciate you for following the troubleshooting steps provided by my colleagues above just to resolved this issue. In this case, I recommend you to get in touch back to our QuickBooks Desktop Support Team to investigate this further. They can also create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress.
Here's how you can contact our phone support:
Please know that you're always welcome to post again if you have any other questions. Community team will always here to help. Have a good one.