Thank you for posting on this thread, jo15.

I appreciate you for performing the initial steps in trying to find the parent account. The result you shared will guide us on how to resolve your concern.

Let’s go to the Your subscriptions tab or Your account to see the parent account. I’m here to help make sure you can do this in just a few clicks.

Here’s how:

1. In your QuickBooks Online Accountant (QBOA) account, head to the Gear icon in the upper right and select Subscriptions and billing under Your Company.
2. Choose the Your subscriptions tab to see the parent account.

Here’s an article that covers all details on how to add a new client to your ProAdvisor discount plan, remove one, as well as check the discount charges: Manage your ProAdvisor Preferred Pricing plan and ProAdvisor discount clients.

For additional resources, the links below provide information on how the ProAdvisor program works and steps to take over billing for your clients.

• Learn about ProAdvisor benefits, tiers, and points
• Transfer clients to your ProAdvisor Preferred Pricing program in QuickBooks Online

Stay in touch if you have other questions about wholesale billing or concerns about the parent account. I’m always ready to help and get this taken care of for you. Have a great rest of the day, and stay safe.