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Established Member

Re: Annual Subscription Charges

So how about this----we renewed our QB subscription in March 2019. We renewed our Payroll module in January 2019. Now we are receiving messages that effective May 31st, our Payroll module will no longer work. Then why did they renew it? Called customer support----an hour and a half later, no answers as to whether we need to upgrade our QB or our payroll module, and of course nobody knows if they are going to refund the money we just spent to renew something they suddenly do not support  (because upgrading is going to cost us more money).

 

Absolute worst customer service I have ever experienced.