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I don't need to learn how to use the card reader I have been using one for years on Quick Books.  We have another work station and I need to know how to connect the new reader on a cloud base system.  How about you give me a direct Phone Number to the  correct U.S. team without going through India first.  They just ask redundant questions that don't pertain to the issue and once they are done reading off their que card screen I have to explain the issue to 3 more people, and with all the back-ground noise going on when I do speak to them I can't understand or hear their responses.

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