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Find everything you need to know about EOFY! Visit quickbooks.com.au/EOFYPreparation.

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I appreciate your time bringing this concern to our attention, julieh2,

 

I understand the inconvenience that this may have caused you. Occasionally, this can happen if there are connection faults with the bank account during the periods or potential background issues with the bank during the download times.

 

Once the transactions have been processed by the bank, these are sent to QuickBooks the following weeknight. The transactions are sent nightly, from Monday to Friday.

 

To help us resolve the problem, we can perform manual refresh into your bank account. Here’s what you’ll need to do:

  1. Click Banking from the left menu.
  2. Click the Update button from the upper right hand.

Once done, kindly repeat the same steps for at least 3 times and another in the next 24 hours to allow the bank to regain its connection.

 

If the transactions are still not posted into your register after completing the steps above, I invite you contacting QuickBooks Customer Care support for them to further check your account and determine what caused the problem.

 

To reach them, here’s how:

  1. Click this link https://help.quickbooks.intuit.com/en_AU/contact.
  2. Choose the QuickBooks Product.
  3. On the Contact Us page, select a topic.
  4. Click on Get Phone Number button to see the support number.

If there's anything else you need help with concering your transactions, please feel free to visit us again. Have a great day!