Hi LightShift Video. Thanks for joining the conversation about QuickBooks Payments and Amex. I'd be happy to clear this up for you.
At this time, QuickBooks Online only supports Discover, Apple Pay, Visa, and MasterCard. We've heard a few reports of some people being able to process Amex through Payments, but generally speaking, this isn't one of our seamlessly supported cards.
If you'd like further clarification, I recommend reaching out to our tech support team for more information.
Here's how to get in touch:
Phone: 1-833-317-2226 from Monday to Friday from 9 a.m. to 8 p.m. ET or Saturday from 9 a.m. to 6 p.m. ET
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback
Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Start a Chat
If you have any other questions, let me know.
Have a great day!