One possible reason your payroll transactions aren't matching the bank feed, Brad, could be due to incorrect mapping. To resolve this, let's confirm that the correct bank account is being used in online banking where transactions are posted and ensure no changes have been made.
Here's how:
- Navigate to the Gear icon, then select Payroll Settings.
- Scroll down to the Accounting section and click the Pencil icon.
- Check the accounts being used and make any necessary corrections by clicking the Pencil icon.
- Click Done to save any changes.
If the issue persists after confirming no changes were made and the accounts are set up correctly, I recommend contacting our Payroll Live Support team for further assistance. As much as we'd love to help, the Community team have limited access due to security purposes, but our live support team can assist you in determining why your payroll transactions aren't aligning with your bank feed and investigate any concerns with the Automatic Matching feature.
If you have any other concerns, don’t hesitate to reach out to us. We’re always here to assist you!
