Hello there, @xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx,
I'll help ensure you're able to import your Capital One bank transactions into the program.
I appreciate you providing a screenshot for me to get a better picture of your concern. Based on it, it seems you're using the desktop version.
Since you're receiving a "No new transactions available" error message when importing .QBO file, here are the possible reasons why you're unable to upload it:
To help fix this, you'll first need to check the dates. Please make sure the date range for the imported .QBO file is correct and does not overlap.
Then, you'll need to switch to the Register mode and download the file in a sample company file. These can help isolate the issue and verify to see if there's an issue with the program's end or on the web connect file.
Here's how to switch to the Register mode:
Here are the steps on how to download the .QBO file in a test company file:
If the new transactions will download into this new file, the issue might be with the bank account or the company file. If the new transactions will download into this new file, the issue is likely with the .QBO file.
To proceed with the fourth and fifth solutions, you can go through this helpful article: No New Transactions When Importing Web Connect File.
The troubleshooting steps above will help upload your .QBO file, @xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.
If you need further assistance, please let me know. I'll be here to help.