cancel
Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:
QuickBooks Team

Reply to message

Thanks for bringing this to my attention, @gpath.

 

This issue is recently reported and already closed. And to get this fix, let's disconnect and reconnect your bank account to get you back up and running.

 

I've checked if there's a new on-going issue about Chase Credit Card bank feeds but there isn't currently one. In the meantime, disconnecting and reconnecting your Chase Credit Card bank account can help us isolate this.

 

Here's how to disconnect the bank account:

 

  1. From the left menu, click Banking.
  2. Select the Chase Credit Card account.
  3. Click the pencil icon, then choose Edit account info.
  4. In the Account window, check the box beside Disconnect this account on save.
  5. Click Save and Close.

Here's an article for your reference: Disconnect Bank Account.

 

To reconnect your bank account, here's how:

 

  1. From the left menu, click Banking.
  2. Click Add Account.
  3. Search for Chase Bank, then enter your Login ID and Password and click Continue.
  4. Complete the security verification steps and click Securely connect.
  5. Select Credit Card from the Account type drop-down.
  6. Click Connect.

When the download is complete, go back to the Banking page to review and add your transactions to QuickBooks Online.

 

I've got you an article for your reference: Connect Bank and Credit Card Accounts.

 

That's it! Please keep in touch if you have additional questions, or if there's anything else I can do for you.

Need to get in touch?

Contact us