I called customer support and they told me there's nothing they can do, as this is in reference to Quickbooks Self-Employed. I also emailed the self-employed help staff awhile ago and they responded a couple of times but eventually just stopped replying to my emails.
This is beginning to feel like a scam...!
Is there another way to make this work? To get on the notification email list? I really have put hours into trying to make this work. At this point I'm almost ready to ask for a refund.