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QuickBooks Team

Re: Customer Payments are duplicated by transactions downloaded from bank.

Thanks for the additional information, riedabook.

 

The INV you’ve provide has already been closed. Though, i can check if there’s an ongoing investigation about this. I just need to know your bank so I can search it easily. Sometimes, duplicate transactions are due to issues on the bank side. The way we fetch data for transactions that change date and/or descriptions within your bank's website can also caused this.


You can exclude duplicate transactions in QuickBooks Online through the steps below:

  1. Go to Banking > Banking. 
  2. Select the bank account involved. 
  3. Go to For Review tab. 
  4. Select all the transactions you want to exclude. 
  5. Click Batch Actions at the top. 
  6. Choose Exclude Selected. 

Please take a look at this article for further information: https://quickbooks.intuit.com/learn-support/en-us/bank-transactions/exclude-expenses-from-downloaded...

 

Looking forward to your response. I'll be around to help. 

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