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Re: Customer Payments are duplicated by transactions downloaded from bank.

Let's get these duplicates deleted, riedabook.


From your register, select the deposit and click on Delete


Once done, please run the Sales by Customer Summary report to verify if there are no more duplicate sale entries. 


Here's also a guide that'll prevent duplicate entries in your register: 

  1. Create an Invoice or Sales Receipt.
  2. Receive the payment and choose Undeposited funds account in the Deposit to drop-down.
  3. Make a Bank Deposit for the payment to deposit to the correct bank account.
  4. When the bank transaction is available in the For Review tab, match it to the deposit you've created in step 3 by clicking on Find match.

By following the recommended steps when receiving payments, your bank account and register will be reconciled. Let us know if you've got more questions. We are here to help. 

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