Hey there, @dso0216.
Per our Risk Policy, we are required by federal law and our banking partners to verify all customers who wish to have money movement services. This is in compliance with the Office of Foreign Asset Control (OFAC) that falls within the Executive Branch of the US. Treasury Department and the Anti-Money Laundering Act (AML). This is a check required by the U.S. Government to fight the funding of terrorism and money-laundering activities. Federal law requires us to obtain, verify, and record information that identifies the principal officer listed on an account used for Electronic Services, including direct deposit.
Our Risk Management team will get you back up and running in no time. Give them a call at 866-729-2402 or via chat.
Please touch base with us here if there's anything else you need, I'm determined to ensure your success. Cheers to a safe and productive week ahead!