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QuickBooks Team

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I want to ensure that you're able to view and print your bank reconciliation report, @barbsbiz11.


This seems like a browser issue that's occurring. Let's go ahead and do some basic troubleshooting steps to get you back to business.


First, let's sign in to your account through an incognito/private window. Sometimes the stored cache for an expended period causes unusual behavior to the browser.


Here are the keyboard shortcuts in opening a private/incognito window:

  • Google Chrome: Ctrl+Shift+N
  • Mozilla Firefox: Ctrl+Shift+P
  • Safari: Command+Option+P
  • Microsoft Edge: Ctrl+Shift+P

When you're able to run reports with ease via a private/incognito window, then I suggest clearing the cache. This way, it'll prevent unusual behavior to the browser.

In addition, most printing issues in QuickBooks Online can be resolved by updating Adobe Reader/Acrobat to the latest version. Please refer on this link for the detailed steps on how to do it: How to update, repair, or re-install Adobe Reader/Acrobat.


Also, I'm adding this article on how to fix printing issues: Why is my screen blank when printing?


This should allow you to print your report for your business needs. Have a great day ahead!

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