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QuickBooks Team

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Hello, @lauren31.


You can disable the scheduled payment feature. Let me route you to the best available support to further assist.


Since the Community is a public space, we are unable to access your account and process your request. With that, I'd recommend contacting the Online Bill Pay Support. They have the tools to access your account in a secure environment.


On the other hand, you can check these articles to learn more about online bill pay feature:

Let me know if you have other questions. I'm always here to help.

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