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I am having same issue, haven't been able to reconcile for 3 months,  every month they give me a ticket and this is the third month I have been told they haven't been able to figure out the problem. I waited on hold for help for almost 30 minutes and  when I was told they still hadn't figured it out I said it was unacceptable, I had to be able to reconciel and he hung up on me.  

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