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I'll be glad to help out in fixing your previous reconciliation report, @elorial-monette.


It could be that someone might accidentally add these payments to your reconciliation for May 2019. This can be the reason why you have these amounts in your reconciled report.


We can manually check your reconciliation report to find these five payments. This way, we can unreconcile them to correct your discrepancies. Here's how:


  1. Go to Reports menu and search for Reconciliation reports.
  2. Look for the affected reconciled account and click View report.
  3. Check each section where you can see each payment. Look at the five payments which should not be part of your reconciled transactions.


Once identified, go back to your bank register and unreconcile these transactions. Let me show you how:


  1. Go to the Accounting menu and click Chart of Accounts.
  2. Find the account and select View register
  3. Click the transaction you want to unreconcile.
  4. Review the check column. If the transaction is reconciled, you’ll see an “R.”
  5. Select the box and keep clicking it until the box is blank. This removes the transaction from the reconciliation.
  6. Click Save. Then close your register.


You can also reach out to your accountant to help you locate these five transactions. They'll be able to pinpoint the root of this discrepancy to ensure your books are accurate.


In addition, you can check this article if you encounter beginning balance issues in your past reconciliation report. Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.


If there's anything else I can do for you, please let me know. I'll be around to help you.

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