I've got the steps on how to record a credit card payment, gloriadeb204.
If you're using QuickBooks Payments, we can turn on the automatic matching option. This way, the system will auto-match the deposits for you. Here's how:
If you want to manually record everything, you can follow these steps:
I've also added this article for more information when making a bank deposit: Record and make Bank Deposits in QuickBooks Desktop.
On the other hand, can you tell me the exact error message when trying to group the payments? This way, I can provide more information on how to fix it.
I'm just a post-away if you still need more help. Take care!