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I've got the steps on how to record a credit card payment, gloriadeb204.

 

If you're using QuickBooks Payments, we can turn on the automatic matching option. This way, the system will auto-match the deposits for you. Here's how:

 

  1. From the Banking menu, select Record Merchant Service Deposits.
  2. Select Change your deposit settings.
  3. Turn on the Auto match & record setting.
  4. Click Save.

 

If you want to manually record everything, you can follow these steps:

 

  1. From the Banking menu, select Record Merchant Service Deposits.
  2. Select the Add payments to record tab.
  3. Select the small arrow icon ▼ next to the first deposit on the list.
  4. Review the payments in QuickBooks.
  5. Select Add payments in the Action column to add payments to the bank deposit.
  6. Compare the deposit total in QuickBooks with the deposit for that day on your bank statement.
  7. When everything matches, select Save and close. This groups the payments into a bank deposit and records them on your chart of accounts.
  8. Review each bank deposit on the list.
  9. Select Record deposit.

 

I've also added this article for more information when making a bank deposit: Record and make Bank Deposits in QuickBooks Desktop.

 

On the other hand, can you tell me the exact error message when trying to group the payments? This way, I can provide more information on how to fix it.

 

I'm just a post-away if you still need more help. Take care!

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