I'll answer this query for you about download methods for online bank accounts in QuickBooks Desktop (QBDT).
There isn't anything wrong in your situation. Some banks offer either the Direct Connect option, or Web Connect, and in some cases, both. For Capital One Card Services, the supported method for download is Web Connect. The download method depends on what the financial institution offers.
You can check a list of supported banks in QBDT, along with their methods of download by following the steps below:
Going through the steps above, if you search for Capital One Card Services under the Credit/charge card access, you'll get the screenshot below.
To proceed, you can refer to this article: Download Bank Feed transactions in QuickBooks Desktop. It lists the steps on how you can download bank feeds from both download methods stated above.
In case you encounter any issues on the process of importing Web Connect files, open this article: Fix Web Connect import errors. It's a step by step guide on how you can successfully import a Web Connect file to your QBDT company.
If you have other concerns, leave them in the comments below. I'll be sure to get back to you.