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I have read the whole thread regarding your bank feeds @lindsey21.
It seems that your bank account is already connected to QuickBooks. If you add the same account, you’ll get duplicate transactions.
To get this resolve right away, I recommend contacting our support team. They have the proper tools to identify the root cause of this issue.
Here’s how:
You can also use this article on how to manually upload your bank transactions in QuickBooks Online: Manually upload transactions.
I'll be right here to help if you need further assistance. Keep safe.