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QuickBooks Team

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Thank you for the detailed information, idf_e276927a-5e0. 


I recommend reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session then escalate this underlying issue. Before diving in, I want to ensure you get prioritized on your concern. You can refer to this article, It includes the time when support available: ​​​​​​Support hours and types.  


Here's how to contact our support team:    


  1. Sign in to your QuickBooks account. Then click Assistance.  
  2. Click Talk to a human.  
  3. Enter your concern.  
  4. Then choose how you like to connect. 
  • Ask the community 
  • Message an agent 
  • Get a callback 




For in-depth information about who BofA and QuickBooks works, please refer to this article: Bank of America (BofA) user setup for Online Business Suite. 


Keep me posted if you have additional questions. Just add a comment below or mention my name. Have a great day!

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