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Thanks for getting back to us, maite-coastalcar.

 

The bank rule only recognizes transactions that match the setup. Based on the attachment you've added, have you tried changing the bank account under the Apply this to transactions that are section? Let's see if that allows the rule to recognize the transaction. You can add another condition to the rule if necessary.

 

If the same thing happens, I'd recommend contacting our Customer Care Team. They can further review the details about this.

 

Other useful links related to bank rules were already provided on the earlier responses.

 

Let us know how this goes so we can assist you more with it.

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