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QuickBooks Team

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Thanks for joining this thread, mhlh902.

Let me provide some additional information about the problem you’re currently experiencing with PayPal.

This has already been reported as an ongoing issue and our engineers are diligently working to fix this as soon as possible. While waiting for the permanent resolution, I recommend you get in touch with our QuickBooks Online Care Team.


They can add you to our notification list of affected users. You’ll be notified through email once an update is available.

Here’s how:


  1. Go to the Help at the top, then click on the Contact Us link.
  2. In the How can we help? window, enter contact support in the field box.
  3. Select Continue.
  4. Choose Start messaging or Get a callback.

I'll be updating this post once there's progress.


The information I provided should help you moving forward.

If there’s anything else that I can help you with, you can leave me a comment. I’ll get back to assist you further. Have a good one.


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