Well in my effort to move and have a hopefully seemless transfer, I raised a request through the approved QBO form to transfer from Xero, including adding them as an Advisor on my system.
It's over 24hours and I haven't had a confirmation or anything.
I've also emailed them and not got even an automated reply.
Not helping my liking of QBO unfortunately!
I really want to move, but it needs to be hassle free