Hi @BIO,
I appreciate your prompt reply, as well as the number of details you've included in your post.
At the moment, we have an open investigation of the exact issue you mentioned above. I suggest contacting our Technical Support team for assistance. They can add you to the list of our affected users, and with that, you'll receive email notifications whenever an update becomes available. You can refer to this investigation number: INV-44503.
Follow these steps to contact them:
- Log in to your QuickBooks Online company.
- Click the Help menu.
- Select Contact Us.
You can also take some time to take a look at the table in this article: Product feature comparison for Payroll UK. It lists the available features between the Standard and Advanced Payroll.
If you have other questions, post them below. I'll be sure to get back to you.
