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Level 2

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I need to get the issued raised up to level 4 support to get the issue fix which has now been done.  Getting an issue raised up involved having to jump through hoops for example: restart you pc and login again and see if the issue goes, setup a glance session twice with support, try a different web browser and please find another pc and login and see if that made any difference before this was escalated up to the next level of support all of this took well over an hours. Thankfully when it was raised up it was sorted out within a couple of days... yes it was a problem that Intuit need to sort out.