Hello, sigma-utilitiesl.
In this case, I would recommend reaching out to our chat and phone support teams. They can take a closer look at your statement and check why it's not showing match transactions.
Here's how to reach out to them:
- Click the Help menu in the upper-right hand corner of your QBO account.
- Type in "Talk to a human" in the chatbox, then press Enter.
- Select Get help from a human.
- Click Chat with us or Have us call you.
More details about their contact details are discussed here: QuickBooks Online Support.
For detailed instructions on how to match a transaction, check out this article: Add and match downloaded banking transactions.
You can mention my name if you have additional questions. I'll get back to assist you further. Have a good one and stay safe!
