I have troubleshooting steps to help fix the missing timesheets in your QuickBooks account, @stokecleaningco.
I know how important it is to pay your employees on time. No worries, I'll help you every step of the way to fix this problem.
Ensure that the Pay Schedule and Pay Period Date are selected correctly. This way, to ensure that we can see your employee's timesheets.
Once confirmed and the issue persists, I'd recommend logging into your account through incognito. This way, we can verify if this is a browser-related problem.
Use the hotkeys below:
- Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
- Ctrl + Shift + P (Microsoft Edge)
Once logged in, click Pay run again to verify if it's performing well. If you're able to see the timesheets, please return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.
Once everything is fixed, you have the option to run the Payroll Details (Gross to the net) report. See this link for more information: View reports in QuickBooks Online Standard Payroll.
Moreover, visit these articles below on how to delete, view, email, and print payslips after running payroll:
Don't hesitate to reach out if you're desperate for assistance with QuickBooks Payroll. I'll be in my bunk and happy to help you out. Take care.
