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Everything you need to know about connecting your bank and credit cards in QuickBooks Online

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John C
QuickBooks Team

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Hi Kirsten 1 As you're using the standard payroll system it's not possible to change pension providers throughout the year. It can only be done at the beginning of the tax year and if you've ran and submitted the payroll in this tax year it's not possible to rollback/delete the payroll to the beginning of the tax year and change the pension provider. If the original pension has the same structure as the new one you could still use that as the deductions will be the same and you can use the figures and submit the pension manually. If the structure is different or if this isn't a suitable alternative you could contact our customer support team and they can arrange a migration to the advanced payroll system. Please note that the advanced payroll subscription is 8GBP/month excluding VAT and then the additional fee for each employee.

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