Hi there, @Elvia0.
Thank you for joining us in this thread. I'll be happy to get you to the right support to get this resolved.
QuickBooks automatically enter the employee wage and withholding information in Part C of your NYS-45 form. However, since you have 10 employees, you don't need to make entries in that section. You're correct. You need to create the NYS-45-ATT instead.
I'd suggest getting in touch with our Customer Care Team for further assistance. Our phone support can do screen sharing to check your account for anything that might cause this problem to occur.
For additional reference, you can also visit the QuickBooks Blog to see the latest product enhancements. We send out newsletters each month to keep our customers updated with what’s new about the application, and you’ll also get some tips on how to manage the business using QBO.
Please let me know how the call goes or if you have any other questions about payroll. I'll be happy to help you out. Have a great rest of your week.