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Duplicate Social Security Number (SSN)

I am trying to enter a new employee but I'm unable to enter the W-4 information because of the system saying there is another employee with the same social security number. The employee is a former vendor and one of the owners of the company. I've been through all areas of Quickbooks online to make sure his SSN was not entered in other places. If it was there I removed it. I've been through this forum and tried all the suggestions to resolve this error message including deleting the new employee, making the new employee inactive and trying to add his SSN from the inactive side, and have had no success. I need to get this employee entered because we have a payroll coming up.

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